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Terms & Conditions

Bliss and Bear Terms & Conditions of Hire


All quotations are valid for 7 days from the date of issue. Acceptance of the quotation is subject to payment of FULL amount unless total invoice is over $500. Then a 50% deposit is required with full payment 7 days prior to event.

Upon payment the customer will have been deemed to have accepted the Term & Conditions of Hire Cancellation or Amendment. Any cancellation of an order will incur a 20% cancellation fee of the full contract price.

Cancellation fees are as follows:

(i)More than 12 weeks notice- 20% deposit forfeited
(ii)Between 4-8 weeks prior to delivery date- 30% cancellation fee (iii)Between 2-4 weeks notice- 50% cancellation fee
(iv)Between 1-2 weeks notice- 75% cancellation fee
(v) Under 1 week notice- 100% cancellation fee.

Covid-19 Restrictions:

If restrictions (NOT illness) prevent the event from being able to go ahead, a new date will be negotiated between client and the company.

Payment terms

Full payment (if total invoice is over $500.00) is required 30 days prior to delivery.
A deposit of 50% is required for all bookings over $500.00. With the total settled two weeks prior to the event.

Use of Equipment

All Hire Equipment supplied will remain the property of the Company.
The Customer will be responsible for the Equipment for the duration of the hire period.
The Customer is to maintain the Equipment is good condition.
The Customer is to maintain the Equipment is good working order.
The Company makes no representation as to the suitability of the Equipment for a particular need or purpose- this remains the responsibility of the Customer.
Any damage caused by the weather where the Customer was negligent will result in the replacement value of the item being charged to the Customer


To the full extent permitted by law the Customer releases, discharges and indemnifies the Company from all claims and demands on the Company arising out of or consequent on the use or misuse of the Hire Equipment during the hire period.

The Company will not be liable for any loss or damages arising out of the overloading, exceeding rated capacity, misuse or abuse of the Hire Equipment by the Customer


The Company often agrees to make equipment delivery and collection arrangements to and from the Customer’s site and the Customer will pay to the owner may be charged for expenses incurred in such delivery, installation and/or collection. The owner will use its best endeavours to deliver the equipment by the agreed time but will not be liable to the Customer

for a late delivery, non-delivery or any associated loss or damage due to a late or non- delivery.

Site Access & Approval

The Customer is responsible for any approvals required for the installation of Hire Equipment.
The Customer is responsible for clearing the site and ensuring it is ready for the installation of Hire Equipment.
The site must have a suitably firm foundation which the Hire Equipment is to be installed on to avoid subsidence.
The Company reserves the right not to install Hire Equipment that may be damaged or cause harm due to the site conditions.
The Customer is responsible for providing a sealed access road to the site for vehicles. If no sealed access road is provided the Company reserves the right to not install the equipment. Security While the Hire Equipment is in the Customers care it remains the sole responsibility of the Customer.
If the Hire Equipment is installed in a public space, security is required overnight

Damage or Loss

The Customer must pay for the damage or loss of any Hire Equipment under the following circumstances:
(i)Equipment is lost or stolen
(ii)If damage to the Hire Equipment is deemed more than normal wear and tear

(iii)Where damage is caused by negligence or vandalism (iv)Equipment is damaged or broken

The Customer must pay the current replacement value cost Cleaning All Hire Equipment is to be returned clean by the Customer. Cleaning instructions will be sent to the Customer prior to the hire period. If these are not adhered to cleaning fees will be applicable

Good & Services Tax

Where applicable the Customer will be charged in accordance with the current Federal and State legislation Interpretation

‘The Company’ means Bliss and Bear Pty Ltd ABN: 12 243 775 399
‘The Customer’ means the person or persons company to whom the Tax Invoice is addressed ‘Hire Equipment’ means the items hired by the Customer from the Company.

Upon payment/deposit, I/we, the Customer acknowledge that we have read, understood and agree with the Terms and Conditions of Hire as set out above.

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